Return Policy

At The Mermaids Tale we want you to be satisfied with your purchase. If for any reason you are not satisfied, you may be able to return your items for refund or in-store credit. Please read through the following information carefully before attempting to return or exchange your product. If you do not comply with store policies, we may not be able to process your return or exchange.

Returning Your Purchase

You can return the product to us in-store or return to us by mail at your own expense.
We request that you send us the merchandise by registered post and that you purchase insurance with your carrier for the value of the merchandise. If you elect not to purchase insurance, you are liable for any and all damages. We are not responsible for returns that do not have tracking/delivery confirmation showing that the package was received in our store. Please pack returns in original outer box or another sturdy shipping box with appropriate packing materials to ensure the product arrives to our store in good condition.
Please send all returns to: The Mermaids Tale
201 Church Street
Amherst, OH 44001
(440) 988-7826

Return Conditions

You have 30 days to return an item once it has been received. Items must be returned unused, in their original packaging, and in a saleable state to be accepted for return. Personalized or custom pieces are not eligible for returns.

Receiving a Refund

A refund will be submitted in the method originally used for purchase for all items eligible for return.  Recipients may also elect to receive in-store credit.  Gift recipients will receive a nonrefundable in-store credit in an amount equal to the cost of the item.

Gift Returns

Gift returns without a receipt are eligible for exchanges and in-store credit only. Please return items in original packaging. Any gift that shows signs of use or wear will not be accepted for exchange.

Shipping Policy

All items will be shipped via USPS mail. Purchases totaling under $75 will be charged $10 for shipping. Purchases totaling $75 or more will be shipped for free. Tracking information can be sent at the customer's request.

If you have questions , please don't hesitate to contact us at:
The Mermaids Tale
201 Church Street
Amherst, OH 44001
(440) 988-7826

The Mermaids Tale wants to ensure you are happy with your purchase, and we would be happy to work with you to address any concerns you may have or provide more information about our policies should questions arise.